— Case Studies

Four products,
one through-line.

From a real-time auction platform to a Fortune-500 voice AI stack, the common thread is the same: build the boring infrastructure that lets the interesting work survive contact with production.

Kore.ai

2026 — Present
AI Architect

Kore.ai powers virtual assistants and agentic workflows for Fortune 500 enterprises across banking, healthcare, retail and telecom.

I architect the AI layer: voice gateways, RAG pipelines, and the agent runtime that ties them to enterprise tools.

XO PlatformAgentAssistSmartAssist SearchAssistVoice AIBFSI Healthcare

Voice Gateways

  • ASR/TTS pipelines over SIP & WebRTC telephony with real-time streaming and low-latency intent resolution.
  • Barge-in & turn-taking tuned for natural call-center conversations.
  • LLM routing between hosted and private endpoints with tenant isolation.

RAG & Retrieval

  • Hybrid retrieval across Milvus, Weaviate, and Vespa with re-ranking and grounded-response evaluation.
  • Semantic chunking strategies tuned per knowledge-base shape.
  • Eval harnesses measuring groundedness, latency, and refusal quality.

Agentic Architecture

  • Tool-use orchestration with policy-based action authorization.
  • Conversation state & observability for autonomous agents.
  • Production rollout patterns across BFSI, healthcare, and retail.

Storable Auctions

Nov 2024 — Apr 2026
Staff Software Engineer

Storable runs the storage industry's largest auctions platform. I led the modernization of the auctions stack from a legacy monolith into resilient, event-driven services.

Event-drivenMicroservices Sitelink/FMSHigh-throughput

Platform Modernization

  • Decomposed legacy components into microservices and event-driven services for faster sync and lower operational overhead.
  • Redesigned Sitelink ↔ Auctions integration — accurate facility/unit data, fewer sync failures.
  • Async workflows & high-throughput APIs powering the next-gen auction ecosystem.

Engineering Excellence

  • Set system design and code-quality standards across the auctions org.
  • Improved migration paths for beta and production customers.
  • Cross-functional partnership with product and DevOps on platform stability.

Savor Brands

May 2021 — Nov 2024
Senior Fullstack Engineer

Honolulu-based studio building a multi-party, white-label eCommerce platform plus adjacent products in telehealth and consumer mobile.

eCommerceWebRTCMobile$10M programme

Commerce Platform

  • Shipped major features and scalability wins across the white-label commerce stack.
  • Streamlined the code-review pipeline; measurable lift in code quality.
  • Re-built authentication — fewer login issues, more engagement.

Telehealth

  • Designed and deployed a video-based patient-doctor consultation app.
  • Real-time WebRTC sessions integrated with scheduling and clinical workflow.

Leadership

  • Supervised technologists on a $10M software programme; led the QMS upgrade.

OPSTECH · TGQuest

Side projects
Architect & Builder

Two product partners; one playbook — embed LLMs and autonomous micro-agents into existing workflows to automate decisions that used to need a meeting.

LLMsRAGMicro-agentsWorkflow Automation

Approach

  • Hybrid retrieval over each product's own knowledge surface.
  • Micro-agents for task orchestration and context-driven execution.
  • Production guardrails — evaluation, observability, and rollback.